At The Hot Tees, we aim to process and ship orders as quickly as possible. Please review our cancellation policy below.

1. Order Cancellation

Customers may request an order cancellation within 12 hours of placing the order or before the order is shipped, whichever comes first.

Once the order has been processed or shipped, it cannot be cancelled.

2. How to Request Cancellation

To request an order cancellation, please contact our support team with the following details:

Order Number

Name used for placing the order

Reason for cancellation

Our team will review the request and confirm whether the cancellation is possible.

3. Orders Already Shipped

If the order has already been shipped, cancellation will not be possible. In such cases, customers may refer to our Exchange Policy if there are any issues with the product.

4. Refunds for Cancelled Orders

If the cancellation request is approved before shipment, the refund will be processed to the original payment method within 5–7 business days.

5. Cancellation by The Hot Tees

The Hot Tees reserves the right to cancel orders in situations such as:

Product out of stock

Incorrect pricing or product information

Payment issues or suspected fraudulent transactions

In such cases, customers will be notified and a full refund will be issued if payment has already been made.